Return & Refund Policy

1. Artwork Inspection & Delivery

Every artwork dispatched by Janus Art Gallery is meticulously packed in museum-grade protective packaging. Upon receipt, collectors are requested to inspect the package in the presence of the courier handler.

2. Damaged or Transit Issues

In the rare event that an artwork arrives damaged, you must notify Janus Art Gallery within 48 hours of receipt. Please provide high-resolution photographs of the damage, the outer packaging, and shipping documents to info@janusartgallery.com.

3. Return Eligibility

Due to the unique, high-value, and sensitive nature of original artworks:

• Returns are accepted solely for items damaged in transit or if an incorrect piece was dispatched.
• Custom commissioned artworks or specially framed pieces are non-refundable.

4. Refund Process

Once a returned artwork is received back at our gallery and verified, a full refund or replacement credit will be processed to the original payment method within 7–10 business days.